Cosgrove Leisure Parks UK LTD
IN-HOUSE COMPLAINTS PROCEDURE
We want you to enjoy your Caravan/Lodge and your time on Park. if you have any Complaints relating to this License Agreement, we encourage you to discuss it with us by following our Complaints procedure.
In line with our protocol please always refer to the General manager in the first instance. Upon speaking to the General Manager of the Park, you can contact Reception on the Park for Details. if your complaint remains unresolved, it may be escalated by you to Senior Management from Head Office as the final escalation point. Contact Details are provided below:
Head Office: ho@clparksuk.com - 0345 340 3964 Option 1 then Option 3
We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response withing 8 weeks or receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update.
If you are not happy with with our response, and you are an eligible complaint, you can escalate your complaint to the Financial Ombudsman, you must do so within six months of the date of the final response letter.
By Phone: 0800 023 4567
By Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
By Email: complaint.info@Financial-ombudsman.org.uk
